Lucky 200 Privacy Policy – How We Protect Your Data

1 Introduction

Lucky 200 ("we", "us", "the platform") is committed to protecting the personal information of all players who register and use our online gaming services. This Privacy Policy describes the types of data we collect, the purposes for which we use it, the parties we may share it with, and the rights you hold over your own information.

This policy applies to all personal data collected through the Lucky 200 website, player account system, payment processing flows, customer support interactions, and any related digital services operated under the Lucky 200 brand.

By registering an account and using Lucky 200, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the Lucky 200 Terms and Conditions, which together form the full agreement governing your use of the platform.

2 Data We Collect

Lucky 200 collects personal information at different points during your relationship with the platform. The data we collect falls into the following categories:

Registration Data

When you create an account, we collect your full name, date of birth, email address, mobile phone number, and a chosen username and password. This information is required to set up and manage your player account.

Identity Verification Data

To comply with age verification requirements and prevent fraud, we may request a copy of a government-issued ID (such as a CNIC), proof of address, and in some cases a selfie or photograph for identity confirmation. This data is used solely for verification purposes.

Financial & Transaction Data

We collect records of all deposits, withdrawals, bets, bonuses, and account balance changes associated with your account. We also collect payment method identifiers (such as your JazzCash or Easypaisa number, or partial bank account details) to process transactions. Full card or wallet credentials are not stored on Lucky 200 servers.

Usage & Behavioural Data

We collect information about how you use the platform, including games played, betting history, session durations, pages visited, and features accessed. This data helps us improve the platform and personalise your experience.

Device & Technical Data

• IP address and approximate geographic location
• Browser type, version, and language settings
• Device type (mobile, desktop, tablet) and operating system
• Session timestamps and page interaction logs

Communications Data

If you contact Lucky 200 support via live chat, email, or any other channel, we retain records of those communications, including the content of your messages and any attachments, to help resolve queries and improve service quality.

3 How We Use Your Data

Lucky 200 uses the personal data we collect for the following purposes:

Lucky 200 will only use your data for purposes that are compatible with those listed above. We do not use your data for automated decision-making that would produce significant legal or similarly significant effects on you without human review.

4 Payment Data & PKR Transactions

All financial transactions on Lucky 200 are handled in Pakistani Rupees (PKR). When you deposit or withdraw funds via JazzCash, Easypaisa, Raast, bank transfer, debit or credit card, or other mobile wallet methods, your payment data is processed by the relevant payment provider under their own privacy and security policies.

Lucky 200 receives only the information necessary to confirm that a transaction has been completed – such as a transaction reference number, the amount, and a masked payment identifier. We do not receive or store your full mobile wallet PIN, full bank account number, or card CVV.

Transaction records are retained as part of your account history for the period required under our data retention policy (see Section 8), primarily to support account management, dispute resolution, and standard financial record-keeping obligations.

5 Sharing Your Data

Lucky 200 does not sell, rent, or trade your personal information to third parties for their own marketing or commercial benefit. We may, however, share your data in the following limited and clearly defined circumstances:

Payment Processors

We share the minimum necessary data with JazzCash, Easypaisa, Raast, banking partners, and card processors to complete deposit and withdrawal transactions.

Identity Verification Services

Where third-party identity verification tools are used to confirm your age or identity, relevant document data may be shared with those providers for that specific purpose only.

Technology & Platform Providers

Lucky 200 works with technology providers who support the operation of the platform, including game software providers, hosting infrastructure, and analytics services. These providers process data on our behalf under strict contractual data protection obligations.

Legal & Regulatory Obligations

We may disclose personal data to law enforcement, regulatory authorities, or courts if required to do so by applicable law, or to protect the rights, property, or safety of Lucky 200, its players, or others.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred to the relevant successor entity. You will be notified of any such change that materially affects how your data is handled.

6 Cookies & Tracking Technologies

Lucky 200 uses cookies and similar tracking technologies to operate the platform efficiently and improve your experience. A cookie is a small text file stored on your device when you visit the website.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Preference cookies: Remember your settings and preferences, such as language, display options, and last-visited games, so you do not have to re-enter them each session.
• Analytics cookies: Help us understand how players navigate the platform, which features are most used, and where technical issues may arise. This data is aggregated and does not identify individual players.
• Security cookies: Used to detect and prevent suspicious activity, including bot traffic and unauthorised login attempts.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect how some parts of the Lucky 200 platform function. Essential cookies cannot be disabled as they are necessary for the site to operate.

7 Data Security

Lucky 200 takes the security of your personal information seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

• All data transmitted between your device and Lucky 200 is protected by SSL/TLS encryption.
• Player passwords are stored in hashed form and are never accessible in plain text by Lucky 200 staff.
• Access to personal data within the Lucky 200 organisation is restricted to staff members who need it to perform their job functions.
• Our servers and infrastructure are protected by firewalls, intrusion detection systems, and regular security monitoring.
• We conduct periodic reviews of our security practices and update them in line with current best practices.

While Lucky 200 takes all reasonable steps to protect your data, no internet-based system can be guaranteed to be completely secure. You also play a role in keeping your account safe – choose a strong, unique password and do not share it with anyone.

8 Data Retention

Lucky 200 retains personal data only for as long as is necessary to fulfil the purposes described in this policy. The specific retention period depends on the type of data and the reason it was collected:

• Account data: Retained for the duration of your active account relationship with Lucky 200, plus a reasonable period after account closure for dispute resolution and compliance purposes.
• Transaction records: Retained for the period required for standard financial record-keeping obligations.
• Identity verification documents: Retained for the period required by applicable identity verification and anti-fraud requirements.
• Support communications: Retained for a reasonable period after the relevant query is resolved, to support quality assurance and any follow-up queries.
• Usage and analytics data: Typically retained in aggregated form; individual session logs are not retained beyond the period necessary for security and fraud monitoring.

When data is no longer required for the purposes for which it was collected, and where there is no legal obligation to retain it further, Lucky 200 will securely delete or anonymise it.

9 Your Rights Over Your Data

As a Lucky 200 player, you have a number of rights in relation to your personal data. These rights are described below. To exercise any of them, please contact the Lucky 200 support team using the details provided in Section 13.

Lucky 200 will respond to data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to ensure that data is not disclosed to an unauthorised person.

10 Children's Privacy

Lucky 200 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal information on Lucky 200, please contact us immediately so that we can take appropriate action, including account closure and data deletion.

We take underage access seriously and operate age verification checks as part of our standard registration and compliance processes. Any account found to belong to a person under 18 will be closed and any associated data will be handled in accordance with our data retention policy for underage cases.

11 Third-Party Links

The Lucky 200 platform may from time to time contain references or contextual mentions related to third-party services such as payment providers. This Privacy Policy applies solely to data collected and processed by Lucky 200. It does not cover the privacy practices of third-party payment processors such as JazzCash or Easypaisa, which have their own separate privacy policies that govern how they handle your data.

Lucky 200 is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any payment provider or external service you use in connection with your Lucky 200 account.

12 Updates to This Privacy Policy

Lucky 200 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how your data is handled, we will notify registered players via the contact details on their account. Your continued use of the Lucky 200 platform after an updated Privacy Policy has been published constitutes your acceptance of the changes.

We recommend checking this page periodically so you are always aware of the current terms under which your data is handled.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please get in touch with the Lucky 200 support team. We are here to help and will respond to all privacy-related enquiries promptly.

You can reach the Lucky 200 privacy and support team at: [email protected]

For account-related queries, you can also log in to your account and use the in-platform support chat feature. For responsible gaming support and self-exclusion requests, please visit our dedicated Responsible Gaming page.